Refund and Return Policy

1. Introduction

At Swiss Estas, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.

2. Return Period

You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.

3. Return Process

To return a product, please follow these steps:

  1. Contact our customer service team to request a return authorization.
  2. Pack the product securely in its original packaging.
  3. Include a copy of your receipt or proof of purchase.
  4. Ship the product to the address provided by our customer service team.

4. Refunds

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Non-Returnable Items

Some items are non-returnable, including:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale

6. Exchanges

If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: support@swissestas.com
Phone: +41 123 456 789